FAQs

To ensure you have the best experience at TRENZ, here are a few frequently asked questions that may give you more clarity to any queries you may have.

We update this page regularly so please continue to refer to the page for the latest TRENZ 2017 information.

Please contact us if you cannot find the answer you are looking for.


GENERAL

TRENZ is the most significant international business-to-business travel and trade event on the New Zealand tourism industry calendar. Spread across four days of appointments, activities and networking functions, more than 250 of New Zealand’s leading tourism providers and over 350 International and New Zealand Buyers from more than 29 countries conduct business negotiations. On average, every TRENZ Buyer sends 4000 visitors to New Zealand annually. With ample opportunities to connect, network and secure contracts, the event has been a huge driver of tourism business since its conception.
TRENZ is New Zealand’s an annual business-to-business travel and trade event which receives a total of 1200 delegates. Specifically delegates’ numbers equate to:

  • 350 International and New Zealand Buyers from 29 countries;
  • 700 New Zealand tourism industry leaders and representatives;
  • 250 Tourism businesses representing New Zealand’s best tourism product; and
  • 30 International and New Zealand Media.
TRENZ 2017 will be held at:
The Cloud & Shed 10
Queens Wharf
89-99 Quay Street
Auckland

Find out more about the host city here.

TRENZ is managed and delivered by Tourism Industry Aotearoa (TIA) on behalf of the Tourism Industry New Zealand Trust who owns the event. The Trust is a charitable organisation that provides grants for educational purposes. Find out more here.
View Buyer packages here.
View Seller packages here.
View Media packages here.
Visit the Resources page of the TRENZ website to help ensure that you make the most out of every minute at TRENZ 2017.
View Buyers Key Dates & Information here.
View Sellers Key Dates & Information here.
View Media Key Dates & Information here.
View Buyers TRENZ Programme here.
View Sellers TRENZ Programme here.
View Media TRENZ Programme here.
Terms and Conditions and Buyers, Sellers and Media Criteria can be found here on the TRENZ website.
You can search for registered Buyers and Sellers in the My TRENZ Zone. Follow the instructions provided in the Resources page of the TRENZ Website.
Please wear business attire during the official event hours. You will also need to bring suitable layers of clothing, a rain jacket and walking shoes for the TRENZ Activity Afternoon on 11 May 2017.
Whilst New Zealand does not see the extreme temperature range found in most continental climates, TRENZ 2017 is taking place at the beginning of our winter season. Because of this, you should be prepared for sudden change in weather and temperature.

Several layers of clothing and a rain jacket are recommended, with a warm overcoat or jacket for use when outside.

In a typical Auckland month of May, the mean daily maximum and minimum temperatures are 17ºC and 11ºC (63ºF and 52ºF.)

You can check weather conditions in New Zealand on the Metservice website.

Yes. Tickets to these functions are included in the full Sellers, Buyers and Media passes but additional tickets can be purchased from the My TRENZ Zone.

Please note that these functions are not included in Sellers day passes.

The TRENZ Activity Afternoon on Thursday 11 May 2017 is an exceptional opportunity to experience local tourism products and to network with Buyers and Sellers. You will be able to see which tours are available and to register your preferences in the My TRENZ Zone. Each TRENZ delegate needs to register individually.

View key dates relating to the TRENZ Activity Afternoon here:
Buyers
Sellers
Media

Complimentary coach transfers will be provided at designated times to and from the Queens Wharf and TRENZ Official Accommodation Providers and function venues during the Official TRENZ Programme. This is provided by Johnstons Coachlines New Zealand. Please note that there will be no coach transfers to and from the TRENZ venue for those staying at M Social Auckland and Mercure Auckland as these hotels are within 400m of the Queens Wharf.

More information and transfer schedules will be provided at a later date.

There is no parking at Queens Wharf for TRENZ. All cars entering the wharf for the duration of TRENZ will need to be parked off site. The nearest parking is the Britomart (click here)or Downtown (click here) carpark.

We recommend the use of public and TRENZ transportation where possible. Alternatively to reduce car parking charges near the venue we would recommend carpooling.

For pack in Tuesday 9 May 11.00am-4.00pm and pack out Friday 12 May 5.00pm-5.45pm TRENZ Sellers are advised to plan ahead as once cars are unloaded they will need to leave the wharf. Ask a colleague to help with pack in and out.

Tourism Industry New Zealand Trust
Westpac
318 Lambton Quay
Wellington
Account Number: 03-0502-0621720-00

For International Payments:
BSB: 030502
Account: 0621720-00
SWIFT: WPACNZ2W

Buyers and Sellers full and final payment is due (6.00pm NZST) Friday 27 January 2017. If no payment received, they will not get access to the My TRENZ Zone to make appointment requests and may have their application cancelled.

If the attending company cancels a confirmed TRENZ registration, written notification must be sent to Tourism Industry Aotearoa. Cancellation fees are as follows:

  • Cancellations after 6.00pm NZST on 27 January 2017 will incur a 50% cancellation fee; and
  • Cancellations after 6.00pm NZST on 7 March 2017 will incur a 100% cancellation fee.

View more information here.


 

BUYERS

More information on Buyers Criteria can be found here.
The TRENZ programme is designed to provide you with pre-scheduled appointment opportunities to meet with Sellers. The programme includes a total of 51 appointments for Buyers and each primary delegate can have up to 42 pre-scheduled appointments. Each appointment is 15 minutes long. You have five minutes to move to your next appointment.

View key dates relating to the TRENZ appointment process by clicking here.

There are two phases to the appointment process, appointment requests and appointment scheduling. Your TRENZ team will notify you before the commencement and completion of each stage.

Buyers and Sellers appointment requests open 31 January 2017 and close 7 March 2017. These can be made through the My TRENZ Zone.

Appointment scheduling opens 15 March 2017 and is open throughout TRENZ, until the last appointment on 21 may 2017. This is the manually scheduling process of additional appointments where each delegate has open time slots. These can be made through the My TRENZ Zone.

Instructions for appointment requests and appointment scheduling will be available on the Resources page of the TRENZ Website closer to the time.

TIA creates a customised appointment schedule based on mutual preference appointment requests from Buyers and Sellers so you will meet with who is the most appropriate for your business.

Online appointment requests are computer-generated according to the following priority matching order:

  1. Mutual requests are matched first (this is where a Buyer and a Seller have both requested each other on their respective appointment requests lists); then
  2. Requests are processed according to priority (this is according to how you ranked your appointment requests list)

Email the Sellers with whom you wish to meet at TRENZ using the contact information in the My TRENZ Zone. Be sure they know you are attending and ask them to request an appointment with you. This will dramatically increase the chance of having an appointment pre-scheduled since priority is given to mutual requests.

There could be numerous reasons, for example:

  • The schedule of the Buyer or Seller you requested was full;
  • There was no interest from the Buyer and/or Seller; or
  • Your schedule did not have an open appointment time that matched an open appointment time on that of the Buyer or Seller you requested.
This is known as the appointment scheduling phase. Once you receive your appointment schedule, you will be able to go back into the appointment scheduling area and manually schedule additional appointments with Sellers you would like to meet with where you have open time slots.

These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.

Your Buyer delegate pass includes 4 nights’ accommodation at an Official TRENZ Accommodation Provider.

Check-in date is Tuesday 9 May 2017
Check-out date is Saturday 13 May 2017

Accommodation booking confirmation will be available in the My TRENZ Zone mid-March 2017.
Buyers who wish to book accommodation outside of the accommodation nights’ that are included in the TRENZ delegate pass, are required to book and pay on a direct basis with the property. Official TRENZ Accommodation Providers have offered industry rates subject to availability and certain conditions.
Travel to New Zealand is not included within your TRENZ attendance fee.

Air New Zealand, Premier Sponsor of TRENZ provides international Economy flights to New Zealand for selected Buyers. Buyers will be notified within their TRENZ invitations if they are eligible to receive sponsored flights.

Hosted Flights Information

Click here to download a printable version of the Hosted Flights Information.

  • Selected Buyers receive return economy class seats to New Zealand. Travel is valid on Air New Zealand operated services only.
  • Taxes and Government surcharges will be collected from the passenger (excluding YQ).
  • Travel is not eligible for any frequent flyer (including Airpoints Dollars) accrual, upgrades, companion redemption or credit of tier status.
  • Travel is subject to Air New Zealand’s General Terms and Conditions of carriage.
  • Travel insurance is the responsibility of the individual Buyer. Please arrange adequate travel insurance cover prior to departure for New Zealand.
  • Passports and visas are the responsibility of the individual Buyers. Please ensure you hold a current passport with at least six months validity left on it after your departure date from New Zealand. If you require a Visa, please ensure that this is confirmed. Visit www.immigration.govt.nz for more details.
Space available (subload) and confirmed Premium Economy and Business Premier fare options may be available for purchase on Air New Zealand operated services.  Your Air New Zealand representative will share options with you at the time of booking.
Domestic (i.e within USA) and international travel to connect with Air New Zealand flight is the responsibility of the Buyer.

Your Air New Zealand representative will advise you whether they are able to assist with booking your connecting travel. Payment for these connecting flights will be requested.

Your local Air New Zealand team will contact hosted Buyers directly with further booking information including travel periods from that region, and ticketing information from December 2016. Some markets, including UK and Europe will advise Buyers at the close of the TRENZ application process in early February 2017.

All sponsored travel must be booked and ticketed by an Air New Zealand office. All ticketing will be processed from February 2017, for your May 2017 travel.

Once ticketed, one free of charge amendment is permitted provided the same class of travel is available. Any additional changes may incur a service fee.
Sponsored flights are provided to Buyers for business purposes only. We suggest that any accompanying passengers purchase flights through your agency or at www.airnewzealand.co.nz

SELLERS

More information on Sellers Criteria can be found here.

No, TIA membership is voluntary and only necessary to obtain the TIA member benefit pricing. Click here for more information on becoming a TIA member.
Every Seller appointment stream includes:
  • Booth floor space with walls, light, power and carpet;
  • Complimentary furniture package; and
  • Sign with company name and booth number.

View Sellers packages here.

No. This is an appointment based show and Sellers are required to have an appointment stream in order to meet with Buyers.
There is no limit on the number of Seller passes but each pass must be allocated to a staff member at the time of purchase.

Each appointment stream must have a minimum of one or two full Seller passes (depending on size) registered to current employee/s of the Seller company.

The designated Key Contact for a Seller company can register additional delegates through the online shopping cart.
Yes, we offer day passes to registered Seller companies but each pass must be allocated to a staff member at the time of purchase. You can purchase these in the online shopping cart.
Please contact Stephanie Bamford from TIA to discuss options – it is important that you do not purchase a Seller day pass for this purpose.
For Sellers, the total number of possible appointments depends on their appointment stream:

  • Up to 25 appointments (20 pre-scheduled) for a shared appointment stream;
  • Up to 51 appointments (42 pre-scheduled) for a single appointment stream;
  • Up to 102 appointments (63 pre-scheduled) for a single & ½ appointment stream; and
  • Up to 102 appointments (84 pre-scheduled) for a double appointment stream.
The Extra Half Appointment Stream option is designed for Sellers who wish to increase the number of appointments they can schedule. An additional ½ appointment stream will give you an extra 51 appointments (21 pre-scheduled).

Please note, once appointment scheduling is active, the Extra Half Appointment Stream option can still be purchased; however, it cannot be cancelled and no refunds will be issued. The fee is non-refundable once the appointment scheduling process begins. The appointments are non-transferable between streams.

There are two phases to the appointment process, appointment requests and appointment scheduling. Your TRENZ team will notify you before the commencement and completion of each stage.

Buyers and Sellers appointment requests open 31 January 2017 and close 7 March 2017. These can be made through the My TRENZ Zone.

Appointment scheduling opens 15 March 2017 and is open throughout TRENZ, until the last appointment on 21 may 2017. This is the manually scheduling process of additional appointments where each delegate has open time slots. These can be made through the My TRENZ Zone.

Instructions for appointment requests and appointment scheduling will be available on the Resources page of the TRENZ Website closer to the time.

TIA creates a customised appointment schedule based on mutual preference appointment requests from Buyers and Sellers so you will meet with who is the most appropriate for your business.

Online appointment requests are computer-generated according to the following priority matching order:

  1. Mutual requests are matched first (this is where a Buyer and a Seller have both requested each other on their respective appointment requests lists); then
  2. Requests are processed according to priority (this is according to how you ranked your appointment requests list)

Email the Buyers with whom you wish to meet at TRENZ using the contact information in the My TRENZ Zone. Be sure they know you are attending and ask them to request an appointment with you. This will dramatically increase the chance of having an appointment pre-scheduled since priority is given to mutual requests.

There could be numerous reasons, for example:

  • The schedule of the Buyer or Seller you requested was full;
  • There was no interest from the Buyer and/or Seller; or
  • Your schedule did not have an open appointment time that matched an open appointment time on that of the Buyer or Seller you requested.
This is known as the appointment scheduling phase. Once you receive your appointment schedule, you will be able to go back into the appointment scheduling area and manually schedule additional appointments with Sellers you would like to meet with where you have open time slots.

These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.

A marketing cluster is a product representation company that represents and markets one or more New Zealand tourism products and/or services internationally. These products cannot already be represented at TRENZ either individually or by a Regional Tourism Organisation (RTO).
A custom booth build refers to customising or upgrading the walling, flooring and general set up of your booth. This could be with the use of a coloured or raised floor / carpet, digitally printed signage or an upgrade of exhibition walling systems.
If you have been accepted as a new product or as a New Seller, you will be promoted to Buyers and Media by:

  • Being identified as a New Product in the Sellers Search available in the My TRENZ Zone; and
  • Physical highlighting of your booth onsite at TRENZ.
When all of the booths have been assigned and entered into the database, the Seller Key Contact will receive an email with their booth (in February) along with a link to the floor plan.
It was the best location available at the time of assigning space, based on the region you designated and any requests you specified when you registered online.

Please note that with such large numbers of variables we try our best to accommodate all requests however this is not always possible.

Displayworks and Exhibition Hire Services are the official contractor for TRENZ 2017 and would be more than happy to work with you to create a custom design & build for your booth to help you to stand out from the crowd. You are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

Please note:
Displayworks has exclusive access to the venue until 9.00am Tuesday 9 May for the building of the core stand system infrastructure and set up of signage, business lounges, etc. All other display organisations including Sellers are granted access between 11.00am – 4.00pm Tuesday 9 May for booth set-up. When using an alternative supplier please take this into consideration.

To discuss your ideas and requirements, please contact:
Nicola Ransome
Event Coordinator
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

Displayworks is TIA’s preferred supplier for TRENZ, however, you are welcome to use a supplier you currently have a relationship with subject to the entry restrictions below.

Please note:
Displayworks has exclusive access to the venue until 9.00am Tuesday 9 May for the building of the core stand system infrastructure and set up of signage, business lounges, etc. All other display organisations including Sellers are granted access between 11.00am – 4.00pm Tuesday 9 May for booth set-up. When using an alternative supplier please take this into consideration.

Nicola Ransome
Event Coordinator
P: +64 3 338 4195
M: +64 27 495 2827
E: nicola@Displayworks.co.nz

11.00am – 4.00pm Tuesday 9 May 2017.
Yes, the Official TRENZ Accommodation Providers have kindly offered industry rates for delegates who are exhibiting at TRENZ. We advise you to book your TRENZ accommodation early to make the most of industry rates. Please note, all industry rates are subject to availability and the individual property terms and conditions. View more information in our Preferential Accommodation Rates for Sellers document stored here under the Seller section of the TRENZ Resources page.
As you will be aware, changes to New Zealand’s Health and Safety laws have come into effect on 4 April 2016. In response we have made changes to the comprehensive risk management plan we have in place for TRENZ. It means there are some new, key requirements and processes you need to meet and understand as part of your TRENZ registration. Information on Sellers requirements will be available at a later stage on the Resources page of the TRENZ website.
No. Unfortunately due to previous privacy breaches we are no longer able to offer this to Sellers.

MEDIA

More information on Media Criteria can be found here.
The TRENZ programme is designed to provide you with opportunities to meet with Sellers to gain access to fresh stories. The programme includes a total of up to 31 appointments for each Media delegate. Each appointment is 15 minutes long. You have five minutes to move to your next appointment.

View key dates relating to the TRENZ appointment process by clicking here.

You are required to attend all scheduled appointments with Sellers. Sellers have a limited number of appointments available and will have committed their time to meeting you in place of another TRENZ delegate.
Appointment scheduling opens 15 March 2017 and is open throughout TRENZ, until the last appointment on 21 May 2017. You have the ability to manually schedule appointments with delegates who have an open time slot. These can be made through the My TRENZ Zone and instructions will be available on the Resources page of the TRENZ Website closer to the time.
Your Media delegate pass includes 4 nights’ accommodation at an Official TRENZ Accommodation Provider.

Check-in date is Tuesday 9 May 2017
Check-out date is Saturday 13 May 2017

Accommodation booking confirmation will be available in the My TRENZ Zone mid-March 2017.
Media who wish to book accommodation outside of the accommodation nights’ that are included in the TRENZ delegate pass, are required to book and pay on a direct basis with the property. Official TRENZ Accommodation Providers have offered industry rates subject to availability and certain conditions.

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