Frequently Asked Questions

Who should attend TRENZ as a Buyer?
Click here to view the Buyer criteria.

What are the Buyer terms and conditions?
Click here to view the Buyer terms and conditions.

What are the bank account details for payment of my application fee?
Tourism Industry New Zealand Trust
Westpac
Lambton Quay Branch
Wellington
Account Number: 03-0502-0621720-00
Please note: You do not require a swift code

Information and Services

How do I log into the Buyer Zone?
Approved Buyers are provided their Buyer Zone login details (reference number and access code) from the Tourism New Zealand in-market contacts, on their confirmation email.
Once the Buyer has received their personal login details click here to enter the Buyer Zone.

Where can I search for registered Exhibitor companies?
Click here to view.

Where can I find TRENZ Tips?
TRENZ Tips is emailed regularly to Buyer delegates and is designed to provide them with the latest event information for TRENZ 2012. The TRENZ Tips will be made available to approved Buyers in the Buyer Zone and will be updated as the event progresses.

What is the venue address for TRENZ 2012?
Queenstown Events Centre
Joe O’Connell Drive
Frankton
Queenstown
Ph: 03 450 9005            03 450 9005      

What transport is provided to and from the TRENZ venue and function venues?
TRENZ coach transport will be provided to and from the Queenstown Events Centre to official TRENZ hotels and allocated stops as well as to and from offsite function venues.
Further information will be available at a later date.

What does the literature return provide?
The McLaren Brown Document Dispatch is located in the Queenstown Events Centre, Queenstown. The document dispatch service provided is for up to five kilograms (5 kg) of Exhibitor promotional material to your company street address. This will help make your luggage lighter for when you depart New Zealand. Materials other than paper, USB drives, DVD’s and CDs, such as videos cassette tapes, wine and promotional gifts will not be permitted in the document dispatch boxes. These items would need to be carried in your personal luggage when returning to your country of origin.

The General Administration of China Customs has released a new notice No. 33 that took effect on 1 July 2010.  The objective is to further monitor import and export of samples and advertising articles to China.  Major changes are:
Removal of duty fee value limit of RMB400.  As a result all shipments samples and advertising articles will be taxed according to their respective commodity HS codes. 

Exemption of taxes now applies to shipments fulfilling these criteria:
a)      Shipments with import tax < 50RMB and/or
b)      Shipments with no business value, to be applied by shippers From Monday to Friday (domestic and overseas) and succeed in 100% strict physical inspection by China Customs. 

Only those parties (China shipper, China consignee and agent) who have registered with China Customs can declare shipments.

What weather would I expect during TRENZ?
Whilst New Zealand does not see the extreme temperature range found in most continental climates, you will be visiting New Zealand at the tail end of autumn. Because of this, you should be prepared for sudden change in weather and temperature.

If you feel the cold, several layers of clothing are recommended, with a warm overcoat or jacket for use when outside. In a typical Queenstown month of May, the mean daily maximum and minimum temperatures are 16ºC and 6ºC (61ºF and 43ºF.)

You can view current weather conditions in New Zealand on the Metservice website.

What to pack for my visit to New Zealand
During TRENZ New Zealand’s weather conditions are bordering on the tail end of autumn. If you feel the cold, several layers of clothing are recommended, with a warm overcoat or jacket for use when outside.
We also suggest when packing you consider the various TRENZ networking functions you will attend over the course of the TRENZ 2012 Programme:

• Welcome Reception - Smart/Casual
• Daily Lunches and Regional Rendezvous functions – Smart/Casual business attire
• TRENZ Farewell - Smart/Casual

What Maori expressions can I use?
English is the most common and everyday language of New Zealand, however not the only official one – Moari and English are both official languages of New Zealand.
In addition, New Zealand is a multi-cultural society and you may hear many other languages spoken. An attempt by a visitor to use Māori greetings will almost certainly elicit a delighted response from both Māori and Pakeha (European) New Zealanders. Here are some expressions (all pronounced phonetically) you can use whilst in New Zealand:
Kia ora — Hello
Tena koe — Greetings to you (said to one person)
Haere mai — Welcome
Kei te pehea koe? — How are you?
Kei te pai — Good
Haere ra — Farewell
Ka kite ano — Until I see you again (Bye)

Keeping well at TRENZ
If you feel unwell during TRENZ, we recommend you remain at your hotel and arrange to visit a doctor through your hotel’s reception or concierge. If you visit a doctor or require an ambulance in New Zealand, it is likely that this will involve a cost; however your travel insurance should cover this in most cases. You can pay the hospital or the doctor’s office. Travellers who are concerned about their health may also contact Healthline on 0800 611 116 (free phone) 24 hours a day, seven days a week for information and advice. Healthline is a free service staffed by registered nurses. If you are staying in your hotel for the day, please contact the TRENZ team. Organisers will then notify the Exhibitors you are scheduled to meet with.

For assistance and further information, please contact the TRENZ Events team:
Tourism Industry New Zealand Trust
PO Box 1697, Wellington
Tel: +64 4 499 0104
Fax: +64 4 499 0827
Email: info@trenz.co.nz
You can also contact your local Tourism New Zealand office. Click here for their contact details.

Travel and accommodation arrangements

How do I transfer to and from Queenstown airport?
Information on transfers to and from Queenstown airport will be available at a later stage.

How do I make my international flight arrangements?
In due course, your local Tourism New Zealand (TNZ) office will provide you with information on how to make your international transport arrangements. Air New Zealand (Premier Sponsor) and Qantas (Platinum Airline) are the TRENZ 2012 airline sponsors. Please remember that class, route restrictions and availability may impact on flight options, and airline terms and conditions will apply for all TRENZ flights. There are a limited number of seats allocated to TRENZ Buyers. Once this allocation is reached flights are subject to airline approval. Flights are not available for Buyers located in New Zealand.

What flight luggage allowance is available?
Information on flight luggage allowance will be available at a later stage. Please check the relevant airline for more information on what international baggage allowances are available.

Visas/departure taxes
All of your visas arrangements, departure taxes and levies are your responsibility. If you are flying out of Queenstown on a direct international flight, a $25 NZ dollar departure tax is charged. This is the case from most New Zealand airports that have international connections. If you are flying out of Auckland International Airport, the departure tax is included in your ticket and no extra money will be paid at the airport. Auckland changed to this system on the 1st July 2008.

How do I join a pre or post TRENZ famil?
Please review pre and post famil options available to you on the TRENZ website & within the Buyer Zone – please indicate which pre and which post famil you would like to participate on when completing your TRENZ Buyer application form.

Where do I find my accommodation details?
TRENZ accommodation allocation for the four key event nights (check in Monday 7 May 2012, check out Friday morning 11 May 2012) will be available in your Buyer Zone on Friday 30 March.

How do I book accommodation before or after TRENZ?
Buyers who wish to book accommodation before or after TRENZ are required to book and pay on a direct basis with the property of their choice. Official TRENZ hotels have offered discounted accommodation subject to certain conditions. For booking please refer to the accommodation section on the TRENZ Buyer website.

Sustainability

Why is TRENZ a sustainable event?
The Tourism Industry Association wishes to lead the way in promoting environmental sustainability which follows the principles of the Draft New Zealand Tourism Strategy 2015 that sets out the vision for the tourism sector to take a leading role in protecting and enhancing the environment. 

For more information on sustainability at TRENZ 2012 please click here

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Related Links

Tourism New Zealand Industry Resources: click here to view