seller faqs

If you have attended TRENZ in the past, you will receive an email with a link to register, or you can login to the TRENZ portal with your email address and password. You will need to reset your password the first time you login to the new portal, or you can use a one time password.

If you haven’t attended TRENZ before, please fill in this form to receive further information.

A seller is a person or organisation selling New Zealand tourism product, which has been accepted by the organiser to attend the event after completing an application form.

A standard seller package includes:

  • 1.8m x 1.8m booth for holding your appointments with furniture and branded sign
  • Appointment stream with up to 52 pre-scheduled appointments
  • One full delegate pass including entry to the tradeshow each day and all catering, TRENZ Talks, the networking function and a ticket to the Welcome Function.

Additional full passes, day passes and function tickets are available to purchase. Note all passes must be allocated to staff currently employed by your company.

View seller pricing

Yes, we have shared packages available. Shared packages are where two seller operators mutually agree to share a booth and appointment stream with each other.

View seller pricing

Please note that we do not match operators together, you must indicate who you intend on sharing with at time of registering.

Sellers can request to purchase an additional standard seller package in order to have a double appointment stream at the time of purchasing their initial seller package. These are not guaranteed and only confirmed once registrations have closed, and capacity allows.

A marketing cluster is a company that represents and markets one or more New Zealand tourism products and/or services internationally and does not contract product directly. These products cannot already be represented at TRENZ independently. Marketing clusters will need to supply a full list of all products/brands they will be representing as part of their registration. Refer to the Seller Criteria for further information.

No. This is an appointment-based trade show and sellers are required to have an appointment book in order to meet with buyers.

Companies wanting to attend as a seller must have purchased either a standard package or shared package and allocated one person to the appointment book.

Sellers can purchase additional full passes and day passes, but these do not include an appointment book. All delegates allocated to passes must be current employees of the company. 

Yes, we offer day passes to registered seller companies. You can purchase these in the online shopping cart in the registration portal. Note all delegates must be employees of the company. 

All delegates allocated to seller passes must be current employees of the company. Boards and governance groups are not permitted to be allocated to passes. Please contact the events team at TIA to discuss options.

For sellers, the total number of possible appointments depends on their appointment stream:

  • Single appointment book – up to 52 pre-scheduled appointments.
  • Shared appointment book – up to 26 pre-scheduled appointments. 

Full payment must be received no later than 17 December 2025  for delegates to get access to the delegate portal to make appointment requests. 

If the attending company cancels a confirmed TRENZ registration, written notification must be sent to Tourism Industry Aotearoa. Cancellation fees are as follows: 

Cancellations after 5.01pm NZT on 17 December 2025 will incur a 50% cancellation fee; and 
Cancellations after 5.01pm NZT on 16 February 2026 will incur a 100% cancellation fee.