seller faqs

If you have attended TRENZ in the past, you will receive an email when registrations open with a link to register, or you can login to the TRENZ portal with your email address and password. You will need to reset your password the first time you login to the new portal, or you can request a one time password.

If you haven’t attended TRENZ before, please fill in this form to receive further information.

A seller is a person or organisation selling New Zealand tourism product, which has been accepted by the organiser to attend the event after completing an application form.

A standard seller package includes:

  • 1.8m x 1.8m booth for holding your appointments with furniture and branded sign
  • Appointment stream with up to 52 pre-scheduled appointments
  • One full delegate pass including entry to the tradeshow each day and all catering, TRENZ Talks, the networking function and a ticket to the Welcome Function.

Additional full passes, day passes and function tickets are available to purchase. Note all passes must be purchased for staff directly employed by your company.

View seller pricing

Yes, we have shared seller packages available. Shared packages are where two seller operators mutually agree to share a booth and have an half an appointment stream - up to 26 appointments.

View seller pricing

Please note that we do not match operators together, you must indicate who you intend on sharing with at time of registering.

Sellers can request to purchase an additional standard seller package in order to have a double appointment stream at the time of purchasing their initial seller package. These are not guaranteed and only confirmed once registrations have closed, and capacity allows.

A marketing cluster or marketing organisation is a company that represents and markets one or more New Zealand tourism operators and/or products internationally but does not contract product directly. 

These products cannot already be represented at TRENZ independently. A full list of all operators/products being represented must be provided at the time of registration. 

Refer to the Seller Criteria for further information.

No. This is an appointment-based trade show and sellers are required to have an appointment book in order to meet with buyers.

Companies wanting to attend as a seller must have purchased either a standard seller package or a shared seller package and allocated one person to the appointment book.

Sellers can purchase additional full passes and day passes, but these do not include an appointment book. All delegates allocated to passes must be a directly employed by the seller organisation attending. 

All delegates allocated to seller passes must be current employees of the company. Boards and governance groups are not permitted to be allocated to passes. Please contact the events team at TIA to discuss options.

For sellers, the total number of possible appointments depends on their appointment stream:

  • Standard seller package – up to 52 pre-scheduled appointments.
  • Shared seller package – up to 26 pre-scheduled appointments. 

Full payment for seller packages must be received no later than 16 December 2026.   

If the attending company cancels a confirmed TRENZ registration, written notification must be sent to Tourism Industry Aotearoa. Cancellation fees are as follows: 

Seller packages
• Cancellations after 5.01pm NZST on 16 December 2026 will incur a 50% cancellation fee.
• Cancellations after 5.01pm NZST on 10 February 2027 will incur a 100% cancellation fee

Additional passes and function tickets
• No refund or cancellation will be given on additional passes or function tickets after Wednesday 4 May 2027.